# Fix a connection
Source: https://www.luriart.com/docs/troubleshooting/connections
Plain text: https://www.luriart.com/docs/troubleshooting/connections.txt

What each connection status means, and the one button that fixes it, for GoHighLevel, Cloudflare and Vercel.

Open **[luriart.com/app/connections](https://www.luriart.com/app/connections)**. Luria checks every connection every 10 minutes and shows one of three statuses.

[Screenshot: A connection card on the Connections page with its status, its checks and the Refresh, Test and Disconnect buttons]

| Status              | What it means                                            | What to do                               |
| ------------------- | -------------------------------------------------------- | ---------------------------------------- |
| **Connected**       | Every check passed.                                      | Nothing.                                 |
| **Needs attention** | Luria still runs, one check failed.                      | Press the button under the failed check. |
| **Disconnected**    | Luria lost access. Tests keep serving; new numbers stop. | Press **Reconnect**.                     |

Each failed check names its fix and has one button: **Reconnect**, **Reinstall**, **Verify again**, **Repair** or **Update details**. Luria repairs itself up to 3 times an hour before it asks you.

**Warning:**
  When a connection is **Disconnected**, Luria emails you: at once if a test is running, otherwise in a daily summary. The subject starts with "Luria lost its … connection".

## Stuck on Installing
Press **Finish install** on the card. Luria installs and checks in one go. Still stuck after a minute? Press **Refresh**.

## GoHighLevel
  **Disconnected: GoHighLevel refused Luria's access**
**Token users:** the token was deleted or rotated. In GoHighLevel open **Settings → Private Integrations**, create or rotate the Luria token, then paste it on the **Connection** tab with the same location id. History and settings stay.

**App users:** the Luria app was removed or its access expired. Press **Reconnect GoHighLevel** on the Connection tab and pick the sub-account again.

  **Needs attention: the token is getting old**
GoHighLevel tokens should be rotated every 90 days. After 80 days the Connection tab warns you. Rotate it in **Private Integrations**; the old token works for 7 more days, so paste the new one before then.

  **Needs attention: some numbers are empty**
The token is missing a View permission. The Connection tab names it. Add it to the Luria integration in GoHighLevel, then press **Read my account now**.

  **Needs attention: the tag is missing on some steps**
Luria opens a few funnel steps on each check and names the ones without the tag. Paste the tag into that funnel's **Settings → Head tracking code** (not a single step) and publish.

## Cloudflare
  **Disconnected: the token was revoked or expired**
Create a new token with the **Create it here** link on the Cloudflare card and paste it. Luria reuses your settings.

  **Needs attention: the health check does not answer**
Press **Repair**. Luria reinstalls its Worker and route. It never replaces a Worker of yours.

  **Needs attention: the tag is not on the page**
Cloudflare is serving an old cached copy. Purge the cache for that page in Cloudflare, then press **Verify again**.

  **Disconnect failed because the token is gone**
Luria shows the two things to delete by hand in Cloudflare: the Luria Worker under **Workers & Pages**, and its route under your domain's **Workers Routes**.

## Vercel
  **Needs attention: the tag is missing after a deploy**
A new deploy removed the tag, usually a new layout. Put the tag back in your root layout's `<head>`, deploy, then press **Verify again**.

## Disconnect on purpose
Press **Disconnect** on the card, then **Click again to disconnect**. Luria removes only what it added and deletes its copy of your token. Your history stays. Pages keep loading normally.

## Next steps
  * [GoHighLevel](/install/gohighlevel)
  * [Cloudflare](/install/cloudflare)
  * [Vercel](/install/vercel)
  * [Contact support](/troubleshooting/contact-support)