Uninstall Luria
Remove Luria from Shopify or from a script install, what stops immediately, what stays in visitors' browsers, and how to get your data deleted.
Removing Luria takes a minute, and your pages go back to their own content on the next load. On Shopify the only thing Luria put in your theme is one script tag, and uninstalling the app removes it for you, so there is nothing to undo.
What you'll need
- Shopify: admin access to the store.
- Script install: access to the template that holds your
<head>. - If you want your data gone as well, do the export or delete first (see below).
Before you uninstall
Export or delete first. "Download (JSON)" and "Delete my data…" (the "Your data" card) live in the Luria app inside your Shopify admin, and that page is unreachable once the app is gone. See Deletion and the DPA.
If you only want changes to stop, you do not need to uninstall at all. Email hello@luriart.com and Luria pauses your store: serving stops within about 60 seconds and everything else stays put. There is no theme toggle to switch; your store runs its own private Luria app, not a theme app embed.
Steps
Remove the Luria app from the apps list in your Shopify admin. Shopify tells Luria straight away, and Luria then:
- removes its script tag from your live theme (if Shopify blocks that, the tag stays but does nothing, because the site is paused),
- marks the connection uninstalled and deletes the stored access tokens,
- pauses the site, so variant serving goes quiet within about 60 seconds,
- cancels the subscription, so an uninstalled store is never charged again.
What stays in visitors' browsers
The snippet stored a few keys in each visitor's own browser, and it cannot reach in to clear them once the tag is gone. They are inert: nothing reads them or sends them anywhere without the snippet running.
luria_consent, that visitor's Accept or Decline answerluria_sid, their random visitor idluria_arms, which arm of each test they were shownluria_testandluria_arm, attribution for a funnel in progressluria_conv:<token>, order tokens already countedluria_af:<path>, the anti-flicker flag per pageluria_rcon Shopify, the Luria loader's cached config
A visitor clears them by clearing site data for your domain. There is nothing you need to do.
After uninstall: your data
Uninstalling does not delete your data by itself. Three routes do:
- Delete my data in the app (or your dashboard), before you uninstall.
- Shopify's shop redact request, which arrives after an uninstall and is handled automatically. Everything Luria holds for the store is removed: visitor events, session recordings, tests and their history, scans, screenshots, AI notes, the site and connection records, your consent record, usage counters and every synced Shopify object. One scrambled code made from your shop's address and the number of free conversions used stays, so a reinstall does not restart the free allowance.
- Email privacy@luriart.com at any time. Requests are answered within 30 days.
Raw events also age out on their own, about 90 days after they were recorded. Session recordings age out after 180 days; what Luria learned from them is kept as rows that hold no raw recording, until one of the routes above deletes them.
Verify it worked
- Load your storefront in a private window with the Network tab open. No request to luriart.com should appear.
- Shopify: the app is gone from your apps list, and your storefront's page source no longer loads
luriart.com/snippet.js. - Your pages show your own copy again. Hard reload once if a cached page still shows a variant.
Common failures
- Changes still appear. Give it about a minute for the config to expire, then hard reload. A page cached by your CDN can hold a variant a little longer.
- You removed the script but Shopify still tracks. The Shopify app is a separate install path. Uninstall the app.
- You uninstalled and now want your data. The app page is gone. Email privacy@luriart.com.
- You are still being billed. Uninstalling cancels the subscription. If a charge lands after that, email hello@luriart.com.