Plans and metering

Luria has one meter and one engine. The first 100 attributed conversions are free, and only paid orders use one (an order cancelled before it is paid never does). After that you are on a tier set by your monthly visitors: the visits Luria counts on your site over the last 28 days, at a 30-day pace (the same "monthly visitors" number your dashboard shows; someone who comes back twice counts twice). Billed by Luria on luriart.com, and you can cancel any time.

The tier sets the price, never the product. Every tier gets the same variants, the same held-out control, the same promotion bar and the same dashboard. The upgrade button shows your tier and charges its price. Over 5M visitors there is no button price: you book a call and we build a custom plan together, from $14,999 a month. If your monthly visitors sit in a different tier on two daily checks in a row, Luria moves your price up or down by itself and emails you first, with the new tier, its price, the visitor count behind it and the date it starts. A higher price begins with your first bill at least 30 days after that email; a lower price begins with your next bill. Neither ever starts part way through a month you already paid. If your visitors fall back before a higher price starts, the increase is cancelled and we email you that too. While a change is coming, your billing card shows the new price and the date it starts. Over 5M we email you to set the price together on a call. Already paying on our earlier sales-based prices? You keep the price you pay, and Luria never moves it.

What you'll needCopy Anchor Link

• Luria installed and tracking, so conversions can be attributed at all.
• On Shopify, access to the Luria app inside your Shopify admin. That is where the upgrade button lives.
• A card, only when you upgrade. Nothing is charged during the free allowance.

What counts as an attributed conversionCopy Anchor Link

An attributed conversion is an order that arrived carrying Luria's attributes, meaning a conversion the running system can claim. Organic orders never count against your allowance.

Two more rules worth knowing:

• One order counts once. On Shopify the order id is the dedupe key, so the pixel and the order webhook can both report the same sale without double counting.
• A fully refunded order gives its slot back. Partial refunds do not. See Guarantee and refunds.

StepsCopy Anchor Link

Where the charge appearsCopy Anchor Link

On your card, from Luria, on luriart.com. Never on your Shopify invoice. Luria is a public unlisted app installed from luriart.com, so it does not use Shopify's billing at all. Once you are paying, the app says "Subscription active, billed via luriart.com (never on your Shopify invoice)."

Payment problems and cancellationCopy Anchor Link

To cancel, email hello@luriart.com, or uninstall the app. Paid plans are billed in advance and are non-refundable except where the law requires it, and we email you at least 30 days before any new price starts.

Verify it workedCopy Anchor Link

After upgrading, the Usage card in the Shopify app shows the active plan and drops the free-conversion meter. On your site, a test page serves its variant again instead of control. The dashboard sidebar shows your paid plan instead of "Free limit reached".

Common failuresCopy Anchor Link

• Variants still paused right after paying. The store's serving config refreshes on about a 60 second cycle. Reload the page after a minute.
• The upgrade button does nothing. Checkout opens in a new tab. Allow pop-ups for your Shopify admin.
• You are not on Shopify. The meter and the checkout button live in the Shopify app today. On other platforms, email hello@luriart.com and we'll set your plan up directly.
• Conversions counted look low. Only attributed orders count, and one order counts once.

Common questionsCopy Anchor Link